KEYSTROM TECHS

Returns & Refunds Policy

We want you to be happy with your purchase. If something isn’t right, we’re here to help.

Return Window

You can request a return within 14 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

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  The item must be unused and in its original condition
  
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  It must be in the original packaging
  
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  All accessories and manuals must be included
  

Items that show signs of heavy use, damage caused by the customer, or missing parts may not be eligible for a refund.

How to Start a Return

Contact us at: KeyStromTechs@gmail.com

Include:

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  Your order number
  
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  Reason for return
  
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  Photos (if the item is damaged or defective)
  

We will reply with return instructions.

Return Shipping

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  If the product is defective, damaged, or wrong item was sent – we cover return shipping.
  
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  For change-of-mind returns, the customer is responsible for return shipping costs.
  

Refunds

Once we receive and inspect the returned item:

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  We will notify you of approval or rejection.
  
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  Approved refunds are processed within 5–7 business days.
  
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  Refunds go back to the original payment method.
  

Non-Returnable Items

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  Items damaged by misuse
  
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  Items returned after 14 days
  
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  Items without original packaging
  

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at KeyStromTechs@gmail.com.

Late or Missing Refunds

If you haven’t received your refund after 7 business days:

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  Check with your bank or card provider
  
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  Then contact us at KeyStromTechs@gmail.com